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They make sure it is working efficiently so that our customers experience a smooth running and reliable service. Providing the technical solutions our customers want is one of the cornerstones of our business and our Sysops team make this happen.
web requests handled every second
metres of patch-panel cable in 1 row of servers in our datacentre
Approximate Mhz of combined processor speed
metres of network cable in each 40 server rack
They are passionate about what we do and about helping our customers. With excellent knowledge of our products and services they can help with a wide range of issues from the most basic to the highly technical.
tickets per month
phone calls per month
domains under management
support man hours dedicated to our customers each year
They will migrate websites, applications, VPSs or Dedicated Servers and will do this quickly and with little or no downtime.
of websites migrated per month, almost always quicker than the customer expects
we just love moving websites, fixing them and seeing them run so much better on our infrastructure
we make it as easy as possible to move hosting to one of our brands
Sofia’s premium office building, right next to the Mall
With dedicated technical people as well as account managers and live chat agents we can tackle any enquiry and find the right solution.
bespoke hosting solutions.
to looking after our customers.
new MSD customers per month, and growing.
brands to meet our customers’ needs.
With news about promotions, new products, upcoming campaigns and much, much more they communicate our message. The team maintains a high level of interaction with our customers through social networks and forums, and by doing so we keep them up to date as well as getting valuable feedback.
words blogged each month
5* customer reviews
of Super Noodles consumed each month
They give them the functionality that our people and our customers need, and, as all our systems are bespoke, we can easily update them to meet changing demands.
SVN commits in the last year
lines of code on a code base
different files formats/programming languages
They build and design our websites, company literature, ads and systems working closely with both Development and Marketing. In short, they make Paragon look good!
Lines of custom framework code
simultaneous ongoing projects
Software packages involved in 1 project
All the skills of a small digital agency
The company and the people grow and develop together; HR works to support this and help both to achieve success.
we want people to enjoy working here
UK & Bulgaria
people are recognised for their talents and abilities